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Privacy Policy

Last Updated: January 15, 2026

Sierra Wireless ("we," "us," or "our") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We collect information you voluntarily provide when you submit inquiry forms, request technical documentation, subscribe to our engineering blog, or contact our sales and support teams. This may include your name, email address, phone number, company name, job title, and project details.

We also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. We use cookies and similar technologies for website analytics and to improve your browsing experience.

2. How We Use Your Information

We use your personal information to:

  • Respond to your technical inquiries and provide product information
  • Process and fulfill your requests for quotations, samples, or documentation
  • Send relevant product updates, technical bulletins, and industry news (with your consent)
  • Improve our website functionality and user experience
  • Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep your information confidential. We may also share information when required by law or to protect our legal rights.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Inquiry data is typically retained for a period of 36 months.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us using the information below.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You may configure your browser to refuse cookies, though this may affect website functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

8. International Transfers

Your information may be transferred to and maintained on servers located outside of your province, state, or country. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at [email protected] or through our contact page.

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